Fresh Gourmet Home Delivery is committed to treating the personal and corporate information of our users with respect and sensitivity.
We believe that you have the right to understand how your information is stored and used. We require that sites linked to our Site contain a notice identifying their privacy policies. We are not responsible for the privacy practices of any third parties or the content of linked sites. We encourage you to read the applicable privacy policies of third-party websites that will govern the use of data collected on that site.
Information You Provide Us
If you make a purchase on our Site, we will also ask you for additional information including the credit card number and expiration date, billing address, shipping address, name on the account and telephone numbers for the billing and shipping addresses (“Credit Card Information”).
Information Automatically Collected
At Fresh Gourmet Home Delivery, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Fresh Gourmet Home Delivery to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. After delivery, our credit and return policy is limited within certain guidelines.
OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
- Ensures product consistency and quality.
- Reduces product loss.
- Speeds the processing and ensures accuracy on all requests for credit.
- Ensures that product is handled in line with Food Safety Regulations.
- Controls product returns so that any unfit product is channelled correctly
WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:
- Fresh Gourmet Home Delivery Driver will gladly help you verify that the items delivered agree with your invoice.
- Should you choose to return any product, Fresh Gourmet Home Delivery will issue a Credit note or it will be sostituted with new item.
OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
You have 24H after delivery to contact our office for any support.
Frozen items must be stored appropriately at -18C.
Important: To keep the quality and the safe of each product, once it is defrosted never refrozen it again.